Customer service is a voluntary act that demonstrates a genuine desire to satisfy and delight a customer
iTEASPOON Remote Support
Our customers expect service that is exceptional and consistent. To help provide the best possible level of support, we follow these important best practices:
Most IT service providers promise their customers the world. It may be a quick way to impress or put a client at ease. In reality, most often we fail to deliver the world, then what do you tell the customer?
At iTEASPOON, we tell your customers exactly what they can expect from us and then work hard to exceed those expectations.
Customers see that we are willing to go the extra mile and they don’t have to worry about damage control for unfulfilled promises.
In business, you never get a second chance at making that first impression.
This is even more relevant today as customers are more connected. If a client has a negative experience, they can easily start doing business with someone else, often with nothing more than a few clicks.
When a new customer joins the iTEASPOON family, we make them say WOW and maintain that level of satisfaction so that they never want to leave!
A relationship that starts off strong is much more likely to stay strong.
It’s easy to say that customers are the heart of your business but how well are we living it?
We have clearly defined customer service standards to keep you informed and involved in your customer journey with iTEASPOON.
Our Client Support Team has the right tools and support to provide our clients with superior service.
After all, our customers are the heart of iTEASPOON and we stay focused on their needs and requirements.